Customer Service
Kohnen’s Country Bakery website policies and procedures
General Website Information
Online Purchases
We use PayPal as our online payment processor. PayPal is safe and secure and used by millions of people worldwide.
Sales tax:
Sales tax is charged only on order shipped to a California address. Tax is calculated at the Kern County rate of 7.25%. Sales tax is not charged on Gift Certificates.
Shipping and handling:
- We ship products via U.S. Postal Service First Class Mail.
- All orders will be shipped within 48 hours.
- All orders over $10.00 include USPS insurance.
Returns and exchanges:
All sales are final – no returns or exchanges. We inspect your products before shipping to assure they are in prefect condition. All orders over $10.00 are shipped insured, so you are completely protected if products are damaged in shipping.
Additional Questions?
If you have additional questions not answered here, please contact Colleen Kohnen directly by phone or e-mail.
Bakery: 661-822-3350
E-mail: baker@kohnenscountrybakery.com
